1. Service terms
Installation Charge is non-refundable.
2. Service terms
Equipment, devices and optical/fiber cable provided for the smooth operation of the link are returnable in case of link disconnection, subject to the applicable service/equipment process.
3. Service terms
Customers must provide reasonable access and required permissions at the premises for installation, maintenance and service restoration.
4. Service terms
Late payments may attract additional charges or penalties.
5. Service terms
The company reserves the right to suspend services for non-payment.
6. Service terms
Customers are responsible for providing accurate installation and contact information and for complying with applicable service requirements.
7. Service terms
Any physical damage to fiber (BER) cable or networking equipment at the customer premises will be chargeable.
8. Service terms
Internet speed and uptime may vary due to technical issues, power failure, or third-party network problems.
9. Service terms
Service may be temporarily unavailable during maintenance, fiber cuts, power failure, or upstream issues.
10. Service terms
Unauthorized sharing, reselling, or misuse of internet service is strictly prohibited.
11. Service terms
All payments once made are non-refundable and non-transferable.
12. Service terms
For Critical SRs (Service Requests), the resolution time may extend up to one week depending on the nature of the issue and required restoration work.
13. Service terms
For Normal SRs, the expected resolution time is 3–5 working hours, subject to technical feasibility and external dependencies.
14. Service terms
Temporary interruptions may occur due to maintenance, power failures, fiber cuts, equipment failures, natural disasters, or circumstances beyond the ISP’s control.
15. Service terms
No compensation is provided for outages caused by force majeure or third-party infrastructure failures, subject to applicable law.
16. Service terms
Scheduled maintenance may be carried out with prior notice whenever possible.
17. Service terms
Services may be temporarily unavailable during maintenance.
18. Service terms
The customer is responsible for the safety and reasonable care of the ONU/ONT, router, power adapter, and other equipment installed at the premises.
19. Service terms
Any damage, loss, or theft of customer-premises equipment supplied by the ISP may be chargeable.
20. Service terms
Advertised speeds are measured over a wired Ethernet connection.
21. Service terms
Wi-Fi performance depends on device capability, interference, distance, router placement, and home/office layout.
22. Service terms
The ISP is not responsible for Wi-Fi performance on customer-owned devices or customer-controlled wireless environments.
23. Service terms
The ISP reserves the right to change IP assignments if required for operational, technical, security, or network-management reasons.
24. Service terms
International routing and third-party servers may affect actual performance.
25. Service terms
The ISP does not guarantee identical speeds or performance to every website, server, application, or online service.
26. Service terms
Plan charges are non-refundable once the service has been activated unless otherwise specified in the applicable service plan or required by law.
27. Service terms
Support is available during business hours or as per the ISP’s applicable support policy.
28. Service terms
These Terms & Conditions are governed by the laws of India.
29. Service terms
Any disputes shall be subject to the exclusive jurisdiction of the competent courts at Deoghar, Jharkhand.
30. Service terms
Speed tests must be conducted on a single device over a wired Ethernet connection for accurate results.
31. Service terms
Speed tests performed over Wi-Fi or with multiple devices connected simultaneously may not reflect the actual subscribed speed.